Warranty & Repairs – Great Engineering
Great Engineering aims for 100% customer satisfaction. If you have any questions relating
to your warranty, or how to get the most from your machine please contact our friendly Customer Care Team.
Customer Care: Call our Australian Head Office Monday-Friday 9am-5pm AEST or call our US Office Monday to Friday 9am to 5pm PST - we are here to help :).
Email mailto:[email protected]
Australia: +61 3 9646 8688
USA: +1 800 279 2452
Arranging a Warranty Claim, Repair or Trade in
1. For Warranty Claims:
Great Engineering offers a 5 Year Manufacturer’s Warranty on our products, the most generous in our industry, because we believe we make the best and most reliable label applicators on the planet. Our parts and engineering tolerances are the best in our market. That’s why, should your product require repairs within 5 years from the date of purchase, Great Engineering will repair the product free of charge, in fact, if there is a fault in the machine we will pay all postage and handling fees associated with the return and repair of your machine.
Warranty Exclusions: The blue rollers (clearly shown in set up videos as being able to be cut to size for maintaining pressure on different sized bottles) are consumables and therefore not covered by our 5 year warranty. These can be easily ordered and shipped to you as required simply phone customer support.
Our goods come with guarantees that cannot be excluded under the relevant consumer law in your country, and we would never seek to deprive you of your consumer rights. You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure. If the failure is minor, we reserve our right to offer to repair only.
2. For Trade Ins:
We also offer incredible trade ins deals for customers who need to upgrade their machines as their business grows, because our mission is to serve and support you through every phase of your business’s growth and success.
Ask about our trade ins when you talk to our sales team, which range from between 40-80% depending on the machines you are buying and trading in.