Warranty, Refunds & Repairs

Great Engineering aims for 100% customer satisfaction.

If you have any questions relating to your warranty, or how to get the most from your machine, 
please contact our friendly Customer Care Team.

Phone: +61 3 9646 8688
Email: customercare@greatengineering.com

USA buyers please contact 1-800-279-2452

Arranging a Warranty Claim or Repair 

1. Contact Customer Care

Email our Customer Care Team to obtain an RMA (Return Merchandise Authorization) number. Returns, Exchanges and Warranty Claims can’t be accepted without first obtaining an RMA.

We highly recommend registering the parcel to enable tracking as Great Engineering is not liable for any products lost in transit during the return process.

2. Return Merchandise Authorization:

Upon assessing your circumstances, our Customer Care Team will offer a refund or exchange in the following situations:

•  Your machine is unfit for purpose and can’t be fixed
•  Your machine doesn’t do what you asked for, and it can’t be engineered to fix this problem; or
•  Your machine is unsafe.

RMAs relating to Warranty Claims will be issued on case by case basis.

3. Receiving a Refund or Exchange:

To be eligible for a refund:
(i) You must have a valid RMA Number
(ii) Goods must arrive back to us in their original condition, undamaged, along with any accessories included with your purchase. If goods are not returned in their original packaging and condition, the costs of restoring them to this condition will be deducted from the refund amount.
iii) Once the product has been received and approved by our team, we will arrange for a refund, less postage, and up to a 25% restocking fee.

To be eligible for an Exchange:
(i) You must have a valid RMA Number
(ii) Goods must arrive back to us in their original condition, along with any accessories included with your purchase. If goods are not returned in their original packaging and condition, the costs of restoring them to this condition will be deducted from any credit available to you to use in an Exchange.
(iii) Once the product has been received and approved by our team, we will arrange for a replacement product to be dispatched to you within 5-7 business days subject to availability.

4. For Warranty Claims:

Great Engineering offers a 5-year manufacturer’s warranty on our new label applicators, as we believe we make the best and most reliable label applicators in the world. Our parts and engineering tolerances are the best in our market.

Should your product require repairs within 5 years from the date of purchase, we will repair the product free of charge.

Please note:

We will pay for the cost to return your machine if your warranty claim is approved, and it is in the original packaging supplied by Great Engineering.

We highly advise you keep the original box and packaging for safe storage and transportation of your machine. If for any reason you need to service or claim warranty, this is the safest method of transport. 

The blue rollers are consumables and therefore not covered by our 5-year warranty. These can be ordered from our sales team, as required.

Our goods come with guarantees that cannot be excluded under the relevant consumer law in your country. You are entitled to a replacement or refund for a major failure. If the failure is minor, we reserve our right to offer to repair only.